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Access our knowledge base to find answers to your questions. It's your go-to guide for everything you need to know!


Frequently Asked Questions

How do I reset my password?

If you have already set up the password with MediRoutes and verified your account, then forgot password will work. If this is the first time you are trying to create a password, see KB article "How do I Verify My First Time User Account?" for step-by-step instructions.

How do I update my rates?

Receiving new rates from an existing funding source requires placing a specific end date on your previous set of rates, creating new rates, and updating any trips within the system that have an incorrect rate. See KB article "Updating Your Rates" for step-by-step instructions.

How do I review calendar trips?

It is sometimes helpful to see all of the trips set under a customer for a particular data range. This is especially helpful when working with a customer's calendar trips. See KB article "Reviewing Calendar Trips" for step-by-step instructions.

What if I have a question about my bill?

Head to the MediRoutes Account Payment under Admin in the MediRoutes portal to view your billing information and details. Here you can easily access your payment methods, contact information, monthly invoice history, and download or print invoices. See KB article "What If I Have a Question About My Bill?" for step-by-step instructions.

How do I create funding sources?

Funding sources are used to indicate who is paying for the trip. When you set up a funding source, it will be attached to trip either at trip creation manually or through a trip import. Funding sources can be brokers or any company who is paying for the trips. See KB article "Creating Funding Sources" for step-by-step instructions.

How do I create runs templates?

Runs reflect a particular schedule for a day. Drivers and vehicles are assigned to runs, and trips are scheduled to runs. Template runs are created with a default vehicle (and sometimes driver), but on the day of transport, the run can be completed by any driver and with any vehicle.See KB article "Creating Runs Templates in DATA Tab" for step-by-step instructions.

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NEMT driver in vehicle driving on road to pick up passenger