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We are available 24/7 to help answer any questions you may have about our products. We'd love the opportunity to help streamline your NEMT operations.

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Prefer to reach out directly?

To get in touch with our support team, use one of the options below:

By Phone

Our standard support hours are M-F from 6am EST - 6pm PST.
We know emergencies happen and that's why we also offer after-hours support for urgent matters.

(855) 393-3009

By Email

Our support team is just an email away. Let us know how we can help or troubleshoot.

Knowledge Base

Access our Knowledge Base (KB) to find answers to your questions. It’s your go-to guide for everything you need to know!

MediRoutes’ Knowledge Base

Frequently Asked Questions

How do I reset my password?

If you have already set up the password with MediRoutes and verified your account, click ‘Forgot Password” on the Login screen. If this is the first time you are trying to create a password, see KB article "How do I Verify My First Time User Account?" for step-by-step instructions.

How do I update my rates?

Receiving new rates from an existing funding source requires placing a specific end date on your previous set of rates, creating new rates, and updating any trips within the system that have an incorrect rate. See KB article "Updating Your Rates" for step-by-step instructions.

What if I have a question about my bill?

Head to the MediRoutes Account Payment under Admin in the MediRoutes portal to view your billing information and details. Here you can easily access your payment methods, contact information, monthly invoice history, and download or print invoices. See KB article "What If I Have a Question About My Bill?" for step-by-step instructions.

How do I create funding sources?

Funding Sources are used to indicate who is paying for the trip. Funding Sources can be a Broker or any company who is paying for the trip. Each trip will have a Funding Source attached. See KB article "Creating Funding Sources" for step-by-step instructions.

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