Get in Touch
We are here to help answer any question you may have about our products. We'd love the opportunity to help streamline your NEMT operations.
Knowledge Base
sales@mediroutes.com
support@mediroutes.com
Phone
Weekdays 6:00 AM – 9:00PM ET
+1 855 393-3009
Frequently Asked Questions
If you have already set up the password with MediRoutes and verified your account, click ‘Forgot Password” on the Login screen. If this is the first time you are trying to create a password, see KB article How do I Verify My First Time User Account? for step-by-step instructions.
Head to the MediRoutes Account Payment under Admin in the MediRoutes portal to view your billing information and details. Here you can easily access your payment methods, contact information, monthly invoice history, and download or print invoices. See KB article What If I Have a Question About My Bill? for step-by-step instructions.
Receiving new rates from an existing funding source requires placing a specific end date on your previous set of rates, creating new rates, and updating any trips within the system that have an incorrect rate. See KB article Updating Your Rates for step-by-step instructions.
Funding Sources are used to indicate who is paying for the trip. Funding Sources can be a Broker or any company who is paying for the trip. Each trip will have a Funding Source attached. See KB article Creating Funding Sources for step-by-step instructions.
For NEMT by NEMT
We are NEMT strategists with decades of experience in the field. Our mission is to provide the steady, experienced hand that helps transportation providers scale profitably while remaining grounded in operational reality.