Success Story of Greater Chicago Transit

Greater Chicago Transit is a well-established NEMT provider based in the Chicagoland area. Before implementing MediRoutes’ Notifications feature, they struggled with inefficiencies, including a high number of no-shows, excessive customer service calls, and delayed pickups. After adopting MediRoutes’ Notifications and Where’s My Ride (WMR) solutions, they saw significant improvements in both operational efficiency and customer satisfaction.

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Services Rendered

The implementation of MediRoutes Notifications and Where’s My Ride (WMR) for real-time ride updates provided the client with the following benefits:

• Comprehensive notification system
• Enhanced service experience
• Positive passenger engagement

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To learn more about how GCT saved time and money with Notifications, download the case study below: