Hi!  My name is Heather and I am the Training Manager here at MediRoutes!  My main focus is to ensure our new clients have all of the tools they need to harness the power of our software to grow their businesses.  I have a long history in the industry-so am very passionate about what we do!

I grew up in a family that operated NEMT, Paratransit and Taxi businesses.  I started out helping with Medicaid audits and billing.  Starting from the ground up, I learned all levels of operations from overseeing operations, dispatch call centers, mechanical shops, and accounting for the businesses.  I grew into a Liaison with State and Local Reps for contract management, broker relations, etc.  My favorite part of those years was working closely with community leaders to find better ways to serve the special needs passengers we transported.  

Here at MediRoutes, I get to continue doing that by helping our clients streamline their operations.  I enjoy working closely with Brokers to provide the best service possible.  I double majored in English and Spanish, so enjoy writing industry articles and getting to practice my Spanish with clients.  

NEMT Providers are some of the toughest, hardworking people I know—and I want to help them succeed.  They are my people!

Fun fact about

Heather Williams


I was an exchange student to New Zealand in High School! I love traveling abroad—well, anywhere!  I have 4 kids that are my world—and love to cook!